Shipping Policy

Indalkar Gold Empire is committed to providing the highest quality gold coins to all customers. Our processing includes:

• Order Verification: All orders are verified for accuracy and payment confirmation
• Quality Assurance: Each gold coin undergoes rigorous testing for purity (24 Carat, 995 or 999)
• BIS Certification: Products are certified as per Bureau of Indian Standards
• Secure Packaging: Gold coins are carefully packaged for safe transport

Orders are processed sequentially using a Queue System to ensure fairness and quality for all customers.

Delivery timelines depend on various factors including:

• Current order volume and queue position
• Gold refining and manufacturing schedules
• Quality testing and certification processes
• Packaging and logistics arrangements
• Shipping carrier availability
• Delivery location and accessibility

Shipping charges are calculated based on:

• Order value and weight
• Delivery location (zone-based pricing)
• Insurance requirements (mandatory for gold items)
• Special handling for valuable items

Once your order is dispatched, you will receive:

• Dispatch confirmation via email and SMS
• Tracking number for your shipment
• Link to track your order in real-time
• Estimated delivery date (once in transit)

You can track your order status by:

• Logging into your account dashboard
• Using the tracking number on carrier's website
• Contacting our customer support team

At the Time of Delivery:

• Delivery will be made only to the address specified in the order
• Valid government-issued photo ID is required
• Signature of the recipient is mandatory
• Package must be inspected for tampering before accepting

Important Notes:

• Someone must be available to receive the package
• Multiple delivery attempts may be made (usually 2-3 attempts)
• If undelivered, package will be returned to origin
• Additional charges may apply for re-delivery

Customers are responsible for providing accurate and complete shipping information. In case of:

• Wrong address provided by customer
• Incomplete address details
• Incorrect phone number
• Recipient unavailable at given address

The company will not be responsible for non-delivery or delays. Additional shipping charges may apply for re-delivery to corrected address.

If you receive a damaged or tampered package:

1. Do NOT accept the delivery if the package appears tampered
2. Take photographs of the damaged package immediately
3. Note the damage on the delivery receipt
4. Contact our customer support within 24 hours
5. Provide order number and photographic evidence

We will investigate and take appropriate action based on the circumstances.