Return Policy

Last Updated: December 01, 2025

⚠️ IMPORTANT: NO RETURNS ACCEPTED

Indalkar Gold Empire operates under a STRICT NO-RETURN POLICY. Once an order is placed and payment is made, the transaction is final and binding.

ALL SALES ARE FINAL
NO RETURNS WILL BE ACCEPTED
NO EXCHANGES WILL BE PROCESSED
NO REFUNDS WILL BE ISSUED

Why We Have a No-Return Policy

As a dealer in precious metals, specifically 24 Carat gold coins (995/999 purity), we operate under strict policies for the following reasons:

Gold Price Volatility: Gold prices fluctuate constantly based on international markets. Once purchased, the price may change significantly.
Authenticity Concerns: Once a gold product leaves our secure custody, we cannot guarantee its authenticity upon return. This protects both us and our other customers.
Quality Assurance: Each coin undergoes rigorous testing before delivery. We cannot accept returns as we cannot re-certify previously delivered products.
Immediate Procurement: Gold is procured immediately upon order placement, committing our resources.
Industry Standard: This is a standard practice in the precious metals industry to prevent fraud and protect customers.

What This Means for You

Once you place an order:

You cannot return the gold coin for any reason
You cannot exchange it for a different product
You cannot request a refund even if unopened
The transaction is legally binding and final

No Returns Will Be Accepted Even If:

✗ You change your mind after purchase
✗ You no longer need the product
✗ Gold prices decrease after your purchase
✗ You found a better price elsewhere

✗ The product was meant as a gift that was refused
✗ You face financial difficulties
✗ The packaging was opened/inspected
✗ Any personal or external circumstances

Extremely Limited Exceptions

The company may, at its SOLE AND ABSOLUTE DISCRETION, consider a replacement (NOT refund) ONLY in the following extremely rare cases:

Wrong Product Delivered: If you receive a completely different product than what you ordered (not minor variations)
Purity Defect: If the gold coin fails BIS purity standards (995/999) when verified by a certified laboratory at your expense
Significant Transit Damage: If the product is substantially damaged during shipping (must be reported within 24 hours with photo evidence and courier's damage report)

If approved, replacement products will be delivered within 3 working days.

Note: Even in these cases, the decision rests solely with the company and is NOT guaranteed.

Process for Exception Requests

If you believe your case qualifies for an exception:

Report Immediately: Within 24 hours of delivery
Do NOT open or tamper: Keep the product in its original sealed packaging
Document Everything:
- Clear photographs of the package and product
- Video while opening (if applicable)
- Courier's delivery receipt
- Order confirmation details
Email Official Channels Only: Send to support@indalkargoldempire.online
Wait for Investigation: May take up to 30 working days
Return Shipping: If approved, return shipping is at your cost in insured, secure packaging

We Do NOT Accept Returns For:

Buyer's remorse or change of mind
Incorrect size expectations (weights are clearly stated)
Color or appearance differences due to photography
Products that have been used, worn, or altered
Products without original packaging
Products reported after 24 hours of delivery
Products where seals have been tampered
Minor scratches or marks from packaging
Products verified by non-BIS certified labs

Inspection Upon Delivery

We strongly recommend:

Inspect the package for tampering BEFORE accepting delivery
Take photographs/video while receiving
Check for any visible damage to the outer packaging
Note any concerns on the courier's delivery receipt
Open the package carefully and document the unboxing
Verify the product matches your order
Check the BIS certification marks

If you notice any issues, report immediately within 24 hours.

Customer Responsibility

Before placing an order, customers are responsible for:

Reading and understanding this return policy completely
Verifying product details, weight, and specifications
Confirming shipping address is correct
Understanding that purchases are final and non-returnable
Making an informed decision before payment

Warning Against Fraudulent Claims

Making false claims about product quality, damage, or attempting to return authentic products with substitutes is:

A criminal offense under Indian law
Subject to legal action and prosecution
Grounds for permanent blacklisting
Reported to appropriate authorities

All products are photographed, weighed, and documented before dispatch. Any discrepancies will be investigated.

Legal Framework

This return policy is governed by:

Indian Contract Act, 1872
Consumer Protection Act, 2019
Sale of Goods Act, 1930
Information Technology Act, 2000

Any disputes will be subject to the exclusive jurisdiction of courts in Belapur, Navi Mumbai, Maharashtra.

Related Policies

Cancellation & Refund Policy

Learn about our non-cancellation and non-refundable policies

Shipping Policy

Information about delivery timelines and shipping processes

Terms & Conditions

Complete terms governing your use of our services

FAQ

Frequently asked questions about our policies

Questions About This Policy?

If you have any questions about this return policy before making a purchase:

Indalkar Gold Empire

Email: support@indalkargold_empire.online

Phone: +91 84467 91284

Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Final Declaration

By placing an order on our website, you acknowledge that you have read, understood, and voluntarily accepted this return policy. You agree that all sales are final and that no returns, exchanges, or refunds will be processed except in the extremely limited circumstances outlined above, and even then, only at the company's sole discretion.

Search Products