Frequently Asked Questions

Indalkar Gold Empire is a registered and legally recognized business entity that sells certified gold coins. We are a retail gold coin seller specializing in 24 Carat (995/999 purity) BIS-certified gold coins. We are NOT an investment company, chit fund, or financial scheme of any kind.

Yes, Indalkar Gold Empire is a legally registered business entity operating under Indian law. Our registered office is located in Belapur, Navi Mumbai.

NO, ABSOLUTELY NOT. This is purely a retail gold coin purchase. We do NOT promise or guarantee any returns, profits, interest, or bonuses. Your purchase is for acquiring a physical gold coin only. If anyone claims otherwise, it is false information.

All our gold coins are 24 Carat with purity of 995 or 999 (99.5% to 99.9% pure gold). Each coin is BIS (Bureau of Indian Standards) certified for authenticity and purity.

Yes, every gold coin we sell is certified by the Bureau of Indian Standards (BIS). We follow all necessary verification, testing, and certification procedures to ensure authenticity and purity.

We offer gold coins in various weights. Please check our product catalog for currently available options. The most common weight is 1 gram, but we may offer other denominations as well.

Yes, you can verify the purity at any BIS-certified testing laboratory. Our gold coins come with certification marks and documentation that can be verified independently.

1. Create an account or log in
2. Browse our product catalog
3. Add desired products to your cart
4. Proceed to checkout
5. Enter shipping details
6. Complete payment
7. Receive order confirmation

We accept multiple payment methods including:

• Cash on Delivery (COD)
• UPI payments
• Bank transfers
• Credit/Debit cards

Yes, we use secure payment gateways with SSL encryption to process all transactions. Your financial information is protected and never stored on our servers.

Yes, you will receive an order confirmation via email and SMS immediately after successful payment. This includes your order number, product details, and estimated processing information.

Important: Delivery may take a few weeks, a few months, or longer depending on order volume and operational circumstances. Due to high demand, orders are processed sequentially (Queue System). The company is NOT legally bound to provide a fixed delivery date. Please be patient and cooperate with our process.

Delivery timelines are affected by:

• High order volume
• Gold refining and manufacturing processes
• Quality testing and BIS certification
• Secure packaging requirements
• Logistics and transportation

We prioritize quality and safety over speed.

Yes, once your order is dispatched, you will receive a tracking number via email and SMS. You can track your shipment through your account dashboard or the courier's website.

Yes, we ship to all states and union territories in India. However, some remote areas may have limited courier access. International shipping is currently not available.

Delays can occur due to various reasons including manufacturing, logistics, natural calamities, strikes, or government restrictions. The company shall not be held liable for such delays. Orders cannot be cancelled and payments are non-refundable even in case of delays.

NO. Once an order is placed and payment is made, it is FINAL and LEGALLY BINDING. Under NO circumstances can orders be cancelled. This policy is clearly stated before checkout and by placing an order, you agree to this policy.

NO. All payments are STRICTLY NON-REFUNDABLE. This applies even if you change your mind, face delivery delays, or have any personal reasons. This policy exists due to the nature of gold coin business where gold is procured immediately upon order placement.

In extremely rare cases of quality defects (verified by certified laboratory) or if a wrong product is delivered, the company may, at its sole discretion, consider a replacement. You must report within 24 hours with photographic evidence. Such cases undergo official investigation.

No. Once the order process begins, NO modifications are accepted - this includes changing products, quantities, or shipping address. Please verify all details carefully before confirming your purchase.

We occasionally offer promotional discounts on gold coins for marketing purposes. These are time-limited offers meant to attract customers and are NOT investment opportunities. The company can modify or cancel these offers at any time without prior notice.

ABSOLUTELY NOT. There are NO returns, profits, interest, bonuses, or any financial gains promised. This is a straightforward product purchase. If anyone claims otherwise, it is FALSE and INVALID information.

Yes, we have a referral program where you can earn rewards for referring new customers. When someone signs up using your referral code and makes their first purchase, you may earn a referral bonus.

Your unique referral code is automatically generated when you create an account. You can find it in your account dashboard under the "Referrals" section.

Referral rewards are credited after the referred person completes their first purchase. The reward amount and payment timeline are subject to our referral program terms, which may change from time to time.

Click on "Register" or "Sign Up" on our website. Provide your name, email, phone number, and create a password. You may also enter a referral code if you have one. Verify your email to activate your account.

Click on "Forgot Password" on the login page. Enter your registered email address and you'll receive a password reset link. Follow the instructions to create a new password.

Yes, we take data security seriously. We implement SSL encryption, secure servers, access controls, and follow best practices for data protection. Please review our Privacy Policy for complete details.

You can reach us via:

• Email: support@indalkargoldempire.online
• Phone: +91 84467 91284
• Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Such promises are FALSE and INVALID. Report such incidents immediately to our official email. We are only responsible for information provided in our official documents, website, and receipts. Verbal promises or social media claims are not binding on the company.