Privacy Policy

Introduction

Indalkar Gold Empire ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register on the website
• Place an order
• Subscribe to our newsletter
• Contact us with inquiries
• Participate in promotions or surveys

This information may include:

• Identity Data: Full name
• Contact Data: Email address, phone number, shipping address, billing address
• Financial Data: Payment method details (processed securely through payment gateways)
• Transaction Data: Order history, purchase details
• Account Data: Username, password, preferences
• Referral Data: Referral codes, referral relationships

Automatically Collected Information

When you access our website, we may automatically collect:

• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, referring URL
• Cookies: Session cookies, preference cookies, analytics cookies
• Usage Data: How you interact with our website

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Customer Service: To respond to your inquiries, provide support, and handle complaints
• Account Management: To manage your account and provide personalized services
• Communication: To send order confirmations, shipping updates, and important notices
• Marketing: To send promotional materials (with your consent)
• Referral Program: To track referrals and process referral rewards
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address fraud or security issues
• Analytics: To analyze usage patterns and improve our services

3. Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who provide services such as payment processing, shipping, and analytics
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our customers
• With Your Consent: When you have given us explicit permission to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations. Transaction records are typically retained for a minimum of 7 years as required by Indian tax laws.

6. Your Rights

Under applicable data protection laws, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and shopping cart
• Remember your preferences
• Analyze website traffic and usage patterns
• Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: